FAQ

About the range


Are the products organic?

All of our products are made with 100% organic ingredients. We are not certified organic at the moment.


Are the products vegan? 

Yes! We are a vegan business so we will never use animal products in any of our products.


Are the products gluten free?

Our range of drinking cacaos are gluten free. Our steel cut oat blends contain oats so they are not gluten free.


Do the products contain sugar?

We do not use processed white sugar in our blends. Our steel cut oat blends have no added sugar at all. Our drinking cacaos are sweetened with coconut sugar.


Are the products natural?

All our ingredients are minimally processed and contain no artificial colours, flavours 
or preservatives. 


Is the packaging environmentally friendly?

All of our products are packaged in NatureFlex cello bags which are made from raw materials and will typically biodegrade in just a few weeks in a home compost bin, depending upon the conditions. The outer packaging is made from composite paper and can be recycled. We also encourage creative up-cycling the packaging!


Shipping & delivery


What are the shipping costs?

Shipping is a flat rate of $10 for deliveries within Australia.

We offer free shipping within Australia for all orders over $50.


What are the shipping timeframes?

We use a combination of courier and Australia Post for our orders and the and the delivery timeframe is 3-7 business days from the date we dispatch your order.

Deliveries occur weekdays between 8am-5pm and we do not deliver on weekends or public holidays. 

Once your order has been received, we will dispatch your order within 2 business days. You will be sent an order confirmation and an email to notify you once your parcel has been dispatched.


Do you ship internationally?

We currently ship to Australia only.


What is your returns policy?

We do not accept returns unless faulty or wrongly described. If your product arrives damaged please email us at hello@superduperfoodco.com within 48 hours to arrange a replacement or refund. 


Payments


What payment methods do you accept?

We accept Visa, Mastercard and Paypal.


Is my credit card & privacy information safe?

Yes, your credit card and privacy information is safe and is not sold to any third parties. Please visit our Privacy Policy page for more information. 


Wholesale


How do I become a stockist/distributor?

If you are interested in becoming a stockist, please email us at hello@superduperfoodco.com and we will be in contact with you as soon as possible. 


Contact


I have an enquiry I would like to make?

Please email us at hello@superduperfoodco.com for any other enquiries.